Service model reference
Service model reference
Each JSM LaunchPad template comes with three documentation pages covering different aspects of day-to-day use.
The Quick Start Guide covers the template's purpose, its object types and attributes, deployment steps, and practical examples for getting data in quickly. Start here when deploying a new schema.
The Governance Playbook covers ownership responsibilities, data quality rules, review schedules, and lifecycle management. Read this once the schema is live and you need to keep it healthy.
The Forms Specification defines the recommended Jira Service Management portal forms for each object type in the schema. Use this when setting up request forms so that users can create and update records through a standardised interface.
Foundation
Starting points that establish the foundational object types most other schemas build on.
| Schema | Key | Object Types | Complexity | Tier |
|---|---|---|---|---|
| Basic CMDB | BCMDB | 3 | Starter | Free |
| Core Schema | CORE | 7 | Operational | Paid |
Operational
Everyday ITSM building blocks for configuration management, service delivery, prioritisation, and SLA tracking.
| Schema | Key | Object Types | Complexity | Tier |
|---|---|---|---|---|
| Standard CMDB | SCMDB | 12 | Operational | Paid |
| Service Catalogue | SCAT | 8 | Operational | Paid |
| Priority Matrix | PRIO | 4 | Operational | Paid |
| SLA Management | SLA | 3 | Operational | Paid |
IT Infrastructure
Focused schemas for teams that need depth in infrastructure, security, or asset management.
| Schema | Key | Object Types | Complexity | Tier |
|---|---|---|---|---|
| Cloud-Native Infrastructure | CLOUD | 10 | Advanced | Paid |
| Cybersecurity | CSEC | 5 | Advanced | Paid |
| Software Asset Management | SAM | 10 | Advanced | Paid |
Specialised
Consolidated schemas for organisations with cross-domain or enterprise-scale requirements.
| Schema | Key | Object Types | Complexity | Tier |
|---|---|---|---|---|
| Enterprise IT CMDB | ENTIT | 21 | Enterprise | Paid |
| Vendor Management | VEND | 11 | Enterprise | Paid |
| Workforce Management | WFM | 12 | Enterprise | Paid |
Governance
Operational schemas that govern the content and processes your team produces, not just the infrastructure it runs.
| Schema | Key | Object Types | Complexity | Tier |
|---|---|---|---|---|
| Documentation Management | DOCM | 7 | Enterprise | Paid |
Select any schema to see its overview, then follow the links to the Quick Start Guide, Governance Playbook, and Forms Specification.