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Standard CMDB

launchpad://docs/standard
$launchpad open --docs Standard CMDB
Operational·Platform: Jira Service Management Cloud (Assets)·Implementation Guide·Reading time: ~4 min·Version 1.1·Mar 2026

Standard CMDB

Your team manages servers, databases, network devices, cloud resources, and a growing list of applications. But when something breaks at 2 AM, can anyone quickly trace which services are affected, who owns the infrastructure, and what depends on what? The Standard CMDB gives you that picture.

Twelve object types covering the full breadth of IT infrastructure management. Hardware, software, cloud, services, people, vendors: all wired together with the relationships that make a CMDB genuinely useful rather than just an expensive spreadsheet.


What you get

Object TypePurposeKey Attributes
LocationPhysical sites, data centres, officesLocation Name, Location Type, Address, City, Country, Status
VendorExternal suppliers and service providersVendor Name, Vendor Type, Website, Support Email, Support Phone, Contract End Date, Status
TeamFunctional groups that own services or assetsTeam Name, Team Type, Email, Slack Channel, On-Call Rotation
PersonStaff and contacts responsible for infrastructureFull Name, Email, Job Title, Department, Phone, Member Of, Location, Status
Business ServiceIT services delivered to the organisationService Name, Service ID, Description, Criticality, Service Owner, Support Team, SLA, Status
ServerPhysical and virtual machinesHostname, IP Address, FQDN, Server Type, Operating System, OS Version, CPU Cores, RAM (GB), Storage (GB), Environment, Location, Vendor, Status
DatabaseDatabase instances and clustersDatabase Name, Database Type, Version, Port, Size (GB), Environment, Hosted On, Backup Schedule, Status
ApplicationSoftware systems and servicesApplication Name, Application ID, Description, Version, Application Type, Technology Stack, Repository URL, Environment, Hosted On, Uses Database, Part Of Service, Status
Network DeviceSwitches, routers, firewalls, load balancersDevice Name, Device Type, IP Address, MAC Address, Manufacturer, Model, Firmware Version, Location, Status
Cloud ResourceCloud instances, storage, and managed servicesResource Name, Resource ID, Cloud Provider, Resource Type, Region, Account/Subscription, Monthly Cost, Environment, Part Of Service, Status
Software LicenseSoftware licences and entitlementsLicense Name, License Key, License Type, Seats, Seats Used, Start Date, Expiry Date, Annual Cost, Vendor, For Application, Status
DocumentTechnical documentation and runbooksDocument Title, Document Type, URL, Last Updated, Related Service

Every object type comes pre-configured with attributes, relationships, and sensible defaults. Deploy it, populate it, and you have a working CMDB that answers the questions your service desk asks every day: what runs on what, who owns it, and what breaks when something goes down.

tip

Pro tip: You do not need to populate all 12 object types on day one. Start with servers, applications, and people. Add network devices, databases, and cloud resources as your team gets comfortable with the schema.


When to use this schema

Deploy the Standard CMDB if:

  • Your organisation runs a mix of physical and cloud infrastructure.

  • Multiple teams manage different service areas and you need cross-team visibility.

  • You need proper asset relationships beyond the basics (dependencies, ownership, service mapping).

  • You are tracking more than 100 assets and the Basic CMDB no longer covers your needs.

If you have a small environment (fewer than 100 assets, one team), the Basic CMDB will get you started faster. If you need additional domains like cybersecurity, vendor contracts, or workforce tracking, explore the Service model reference for specialist schemas that layer on top.

Not sure which schema fits? See Which Schema Should I Choose?


Schema at a glance

Standard CMDB schema graph showing object types and relationships

Person ──(Member Of)──▶ Team
Person ──(Located At)──▶ Location
Server ──(Located At)──▶ Location
Server ──(Supplied By)──▶ Vendor
Database ──(Hosted On)──▶ Server
Application ──(Hosted On)──▶ Server
Application ──(Uses Database)──▶ Database
Application ──(Part Of Service)──▶ Business Service
Cloud Resource ──(Part Of Service)──▶ Business Service
Business Service ──(Owned By)──▶ Person
Business Service ──(Supported By)──▶ Team
Software License ──(Supplied By)──▶ Vendor
Software License ──(Licensed For)──▶ Application
Network Device ──(Located At)──▶ Location
Document ──(Documents)──▶ Business Service

Twelve object types, richly connected. The relationship model means you can trace a failing server all the way up to affected business services and the people responsible for them.


Documentation

Quick Start Guide Step-by-step deployment and configuration. Walks you through deploying the schema, adding your first records, and verifying that relationships are working correctly.

Governance Playbook Ownership models, review cadences, and data quality practices scaled for a 12-object-type schema. Covers how to keep things accurate as your CMDB grows.

Forms Specification Form layouts for all twelve object types. Copy-ready field configurations for Assets forms.