JSM LaunchPad documentation
LaunchPad shows you what exists in your Jira environment, what is missing, and installs the structure needed to make service management work.
You are not starting from zero. You are starting from whatever already exists — and making sense of it.
Start here
Choose how you want to begin:
🔍 Scan your environment
Understand what you already have.
- See spaces, fields, and service desks across your instance
- Identify patterns, gaps, and inconsistencies
- Get recommendations for the right starting point
🧭 Choose a service model
Decide what structure you actually need.
- Compare models based on your environment
- Understand trade-offs between simplicity and coverage
- Select a starting point with confidence
→ Which model should I choose?
⚙️ Install structure
Make your service model operational.
- Deploy a complete service structure into Assets
- Get ownership, routing, and relationships in place
- Start using it immediately
What LaunchPad enables
LaunchPad is not just a deployment tool. It is a system for understanding and structuring service management.
Service structure
Create a connected model of services, systems, and ownership without designing it from scratch.
Discovery and assessment
Understand what exists in your Jira environment and where the gaps are before making decisions.
Ownership and routing
Define who owns what so incidents and requests reach the right teams without manual triage.
Request design
Bring context into your service desk forms so tickets carry the information they need.
Operational visibility
See how services connect, what depends on what, and what breaks when something goes wrong.
Getting started (recommended path)
If you are new to LaunchPad, follow this flow:
Already using LaunchPad?
Jump straight to what you need:
- Manage and combine models → Use LaunchPad
- Understand ownership and operations → Operate
- Improve structure and maturity → Improve
- Browse detailed model definitions → Reference
How the documentation is organised
This documentation follows the same flow as the product:
| Stage | What it helps you do |
|---|---|
| Overview | Understand what LaunchPad is and why it exists |
| Get started | Get up and running quickly |
| Discover | Analyse your current environment |
| Choose | Decide what to deploy |
| Install | Apply structure safely |
| Use | Work with your service model |
| Operate | Run service management day-to-day |
| Improve | Optimise over time |
| Reference | Explore model details |
LaunchPad does not replace your way of working.
It gives you a structure that makes it work.