$ launchpad open --docs home

JSM LaunchPad documentation

LaunchPad helps you understand what exists in your Jira Service Management environment, install the service structure you need, and operate it properly over time.

Built on Forge Runs inside your Jira instance No external hosting No data leaves your site

01

Understand

Discover what you have

• Run your first scan
• Understand scan results
• Request Flow Analysis

02

Structure

Install a service model

• Which model should I choose?
• Install a service model
• Browse all 13 models

03

Operate and improve

Run and evolve your setup

• Operate your service model
• Improve over time
• Work with your models

Getting started

1

Install the app

Get LaunchPad running in your Jira instance from the Atlassian Marketplace.

2

Scan your environment

See what spaces, fields, and service desks already exist in your instance.

3

Choose a service model

Compare models side by side and pick the one that fits your environment.

4

Deploy your model

Install your chosen model into Assets with ownership, routing, and relationships ready to go.

5

Operate and improve

Keep your service model healthy with ongoing operations, reviews, and incremental improvements.

Already using LaunchPad?

Use

Manage and combine models, design forms, and connect schemas together.

→ Operate

Understand ownership, ticket flow, automations, and change management.

→ Improve

Measure maturity, build dashboards, and avoid common mistakes.

→ Reference

Browse detailed model definitions for all thirteen service models.

→

How the documentation is organised

Section	What it helps you do
Overview	Understand what LaunchPad is and why it exists
Get started	Get up and running quickly
Discover	Analyse your current environment
Choose	Decide what to deploy
Install	Apply structure safely
Use	Work with your service model
Operate	Run service management day to day
Improve	Optimise over time
Reference	Explore model details