Overview

If you have just landed in this documentation, this is the right place to begin. The three pages in this section answer the most important questions before you install anything or make any decisions: what the product is, what it will and will not do for you, and how the underlying mechanics work. You do not need a technical background to get value from these pages.

Read them in order. They take about 15 minutes combined.

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What is in this section?

What is JSM LaunchPad? The foundational overview. JSM LaunchPad is an Atlassian Forge app that deploys production-ready object schemas into Assets, removing the weeks of CMDB design work that typically precede a useful implementation. This page explains the concept, the value proposition, and who the product is built for.

What JSM LaunchPad Does and Does Not Do Scope matters. This page is deliberately honest about the boundaries: what LaunchPad handles, where it hands off to you, and what is outside its remit entirely. Read this before setting expectations with your team or a client.

How It Works A plain-language walkthrough of the mechanics: the Forge app, how schema deployment works, what gets created in your Jira Service Management instance, and how the pieces connect. No deep technical background required.

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