Get started

This section covers the practical setup steps from start to finish. By the end, you will have the app installed, your first schema deployed, and confirmation that Jira Service Management work items can reference configuration items. If something does not behave as expected, the troubleshooting page at the end of this section has you covered.

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What is in this section?

Requirements Before You Begin Before touching the Marketplace, make sure your environment is ready. This page covers the Jira Service Management and Assets prerequisites, permission requirements, and the licence tier you need. Five minutes now saves an hour of troubleshooting later.

Installing JSM LaunchPad Step-by-step installation from the Atlassian Marketplace. Covers finding the app, approving permissions, and confirming the installation completed successfully.

First Launch Explained What happens the first time you open JSM LaunchPad after installation. This page walks through the initial screen, the template gallery, and what to expect before you deploy anything.

Troubleshooting Installation If something went wrong during installation or first launch, start here. Covers the most common issues: permission errors, Forge initialisation delays, Assets not appearing, and licence-related problems.

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Work through these in order

The four pages follow a natural sequence. Requirements first, then installation, then first launch, then troubleshooting if needed. Most installations complete without hitting the troubleshooting page at all.

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